Billing
Billing & Usage
Understand plans, usage metering, wallet balance, subscriptions, and limits.
Plan and package
Each tenant has a plan and package that defines usage limits and features. View your current plan on the Billing page or in Settings. Plans may include Starter, Growth, Pro, or Enterprise tiers.
Usage metrics
- Calls — inbound and outbound voice minutes
- SMS — text messages sent and received
- Dispatches — technician dispatch actions
- AI actions — LLM inference and orchestration events
Wallet balance
Some tenants use a prepaid wallet for on-demand usage. View your current balance on the Billing page. When balance is low, top up via the wallet top-up flow (Stripe checkout).
Blocked status
If usage exceeds plan limits or wallet balance reaches zero, your tenant may enter a blocked state. Blocked tenants cannot initiate new AI actions until limits are increased or wallet is topped up.
Top-up flow
- Go to Billing → Wallet section.
- Click "Top up" and select an amount.
- Complete payment via Stripe checkout.
- Balance updates after successful payment.
Subscription basics
Subscribe to a plan via the Billing page. Stripe handles recurring subscription billing. You can view subscription status and manage payment methods through the checkout flow.
Usage limits explained
Each package defines limits for calls, SMS, dispatches, and AI actions per billing period. The Billing dashboard shows current usage against limits. Overage handling depends on your plan configuration — contact support for enterprise custom limits.